BREAKING NEWS: ACCC Takes The Good Guys To Court Claiming Dodgy Promotions

The JB Hi Fi owned retailer The Good Guys is facing a Federal Court case after being accused by the Australian Competition & Consumer Commission of allegedly making false or misleading representations about their store credit and ‘StoreCash’ promotions, and failing to provide store credit to eligible consumers, in breach of the Australian Consumer Law.... Read More

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The JB Hi Fi owned retailer The Good Guys is facing a Federal Court case after being accused by the Australian Competition & Consumer Commission of allegedly making false or misleading representations about their store credit and ‘StoreCash’ promotions, and failing to provide store credit to eligible consumers, in breach of the Australian Consumer Law. The ACCC has instituted proceedings in the Federal Court claiming that The Good Guys ran 116 promotions between July 2019 and August 2023 in which it offered consumers a store credit or StoreCash if they spent a certain amount of money on qualifying products in its online or physical stores. The ACCC alleges that The Good Guys represented that the only requirement to receive the store credit was to make a qualifying purchase, when that was not the case because consumers were also required to opt in to receive marketing communications in order to receive a store credit.

“We allege that the conditions for consumers to receive a store credit as part of The Good Guys’ promotions were not communicated adequately in The Good Guys’ marketing materials,” ACCC Chair Gina Cass-Gottlieb said. The ACCC also alleges that The Good Guys represented that store credit or StoreCash would not expire or would expire after a reasonable period, when in fact, for the majority of promotions, it expired within seven to ten days. “We also understand that, for the majority of promotions, the store credit being offered expired within a very .