EasyJet wrecks yet another family trip because staff don't understand passport rules

featured-image

Exclusive: After being turned away from her easyJet Amsterdam flight, Karen Woodhouse flew the next day on KLM with no problem - www.independent.co.uk

Sign up to Simon Calder's free travel email for expert advice and money-saving discounts Get Simon Calder's Travel email Get Simon Calder's Travel email Email * SIGN UP I would like to be emailed about offers, events and updates from The Independent. Read our Privacy notice "While standing at the gate with a queue behind us, with our son Ned in tears, I tried to make it clear to Karen that this was an error on easyJet's part and she should just meet us in Amsterdam by flying on a competent airline." So says David Woodhouse, whose wife Karen was turned away from a birthday trip to the Netherlands because staff working for easyJet at Stansted airport invented their own rules on post-Brexit passport validity.

Once again, Britain's biggest budget airline has wrecked a family holiday due to misunderstanding conditions for travel to the European Union. David and Karen Woodhouse had booked a three-day trip to Amsterdam for their son's Ned's 12th birthday, along with their daughter Connie, 14. They paid almost £1,300 for the easyJet return flights to Amsterdam Schiphol, and arrived at London Stansted in good time for their evening flight on 9 April.



All four had passports that met the conditions for "third-country nationals" that the UK signed up for: Issued no more than 10 years ago on the day of outward travel. At least three months to the..

. Simon Calder.