3 days Ago By Janet Stone
Agentic automation technology can interpret a question, access systems, digest all the information, provide an answer and take appropriate actions. This is the latest advancement in AI technology, evolving from robots that are rules-driven and mostly used for process automation or other well-defined repeatable tasks. Understandably, a major concern for businesses is security and agent autonomy.
“We don’t see companies letting these agents run off inside their enterprises completely self-directed,” says Peter Graves, area vice-president ANZ for global enterprise automation and AI software company UiPath. “At UiPath, we’ve built a platform to create, manage and control agents within the enterprise so that they can work seamlessly with people, and the robotic workforce that already exists.” The agentic automation solution is built on an AI trust layer, allowing organisations to govern data access and operational control.
“That’s a critical thing that businesses need,” says Graves. “What we’re offering is a security and governance layer to take advantage of this advanced AI and agentic capability within a controlled platform to manage risk.” With access to comprehensive data and analytical tools, similar to those enhanced by agentic AI, businesses can make more informed decisions to boost efficiency and customer satisfaction.
Credit: iStock Transforming healthcare with agentic automation Agentic automation is serving as a game changer for industries including healthcare, to reduce administrative delays and processing times, enabling medical staff to prioritise patient care. “There have been cases where manual workflows have been too slow. We have built automation to ingest that information and put it directly into electronic medical records so it’s almost instantaneous,” says Graves.
As part of UiPath’s AI portfolio, an intelligent document processing tool enables end-to-end automation of document workflows, with advanced AI capabilities built in to work effortlessly across complex business environments. This tool allows medical scans to be interpreted, information extracted and entered into clinical systems, helping frontline workers and improve clinical workflows. Regis Aged Care recently transitioned from one Clinical Management System (CMS) to another for a group of homes.
This involved transferring sensitive resident information, totalling 1.1 million data points, from various data-management systems into the new CMS. To ensure a smooth and secure transition, Regis Aged Care engaged UiPath and their Melbourne partner ProcessX to develop an intelligent automated solution.
“When you are talking about the clinical care of people, you don’t have room for error whatsoever,” says Regis Aged Care chief information officer Imtiaz Bhayat. “Maintaining clinical care and the safety of our residents is always our top priority. Throughout the data migration, it was imperative that at no point that care was interrupted or impacted,” says Bhayat.
“Collaborating with a partner like ProcessX and utilising the UiPath platform gave us confidence that the technology could manage the complexities seamlessly in the background.” “It brings the best of artificial intelligence and automation to reality and supports our clinical and care employees to continue to do what they do best: caring for our residents,” added Bhayat. “You don’t have nurses or doctors wasting valuable time on manual data entry,” added Graves.
“They can be 100 per cent focused on the care outcomes of their patients.” Expanding the role of AI role across industries Alongside the healthcare industry, agentic automation is being adopted at scale across many industries including manufacturing, finance, retail, government and the higher education sector. This trend is expanding to different parts of organisations, beyond administrative and finance functions.
“With agentic automation, we’re now seeing use cases in HR, marketing, and even at the executive level, so it’s unlocking all this data that exists within the organisation. It’s enabling someone like a COO or a CEO to access it directly through an agent.” For example, the insurance claims process is being revolutionised through agentic automation technology.
“Agents can read an assessment document, enter the details into the insurer’s system, email an assessor and manage the whole process end-to-end. An agent can sit on top of this administrative process and take the strain off employees whose focus should be on delivering outcomes for their customers in the fastest possible time,” says Graves. To fully leverage agentic automation, enterprises can use pre-designed models, such as invoicing or medical models.
They can then use the UiPath platform interface to train the model with customer-specific terms before piloting business use cases. As AI technology continues to develop at speed, all enterprises are undertaking a digital transformation of some scale, explains Graves. “The value of agentic automation is that it integrates across their organisation so they can deliver things very quickly, with little risk, through an intelligent platform that can scale and grow as they do.
” Discover how agentic automation is reshaping the future of business at the UiPath Agentic Automation Launch event, taking place virtually on Friday, 2 May. Get started on your automation journey with UiPath..
