‘I’m very disappointed in Wells Fargo,’ says retiree who had bank account with them for 20 years before sudden issue

PEOPLE are creatures of habit, which is why one banking customer is struggling after his bank of choice made a major change. Zeke Armstrong has been a customer of Wells Fargo Bank for nearly 20 years and has enjoyed his tenure there. Just a five-minute walk from his home, the New Haven, Connecticut , branch location is his go-to stop for all financial needs.

But that is all changing now that the 388 Whalley Ave. location announced its closing slated for May 15. Armstrong is a retired aerospace technician who does his post-workforce financials at the bank.



“I’m going to miss the branch,” Armstrong told the Middletown Press . As he stood outside of the location he expressed his views on the company's decision. “I’m very disappointed in Wells Fargo," said the retiree.

Including this branch's closing, and another closing in the nearby town of Bethel, Connecticut, Wells Fargo has closed 20 locations in the state since 2019. This leaves 50 Wells Fargo locations in Connecticut and over 5,000 locations nationwide. “Branch closures are not easy decisions or ones that we take lightly, and we apologize for any inconvenience,” Wells Fargo wrote in a statement.

“While branches continue to be important in serving our customers’ needs, we’re finding that customers are often using our wide range of digital capabilities for many of their banking needs.” But the Wells Fargo closures point to a larger trend in the state. Since 2019, around 170 national-level bank locations.