‘Lumbering dinosaur’ HMRC becoming more expensive and less trusted, say MPs

MPs have warned that the tax system is becoming more expensive to run, and HMRC’s main digital programme has placed extra costs on taxpayers (Andrew Milligan/PA) The tax system is becoming more expensive and less trusted as HM Revenue & Customs (HMRC) struggles to modernise, a committee of MPs has warned. In a report published on Wednesday, the Commons Public Accounts Committee (PAC) found the cost of collecting taxes rose by £563 million over the last parliament, while productivity fell despite HMRC employing more senior staff..