2 weeks Ago
NatWest has issued a statement to customers after the high street bank announced it would be closing several branches in May 2025. A statement on NatWest’s website reads: “Banking has changed dramatically in recent years, with an increased demand for mobile and online services, as our customers benefit from a faster and easier way to bank. Closing a branch is a decision we take very seriously.
“We know it can affect those less confident with the alternatives we offer. "We'll always work hard to guide and support you through the changes and find the best way to serve you from now on.” Hey @NatWest_Help If you insist on pushing customers in branches to use machines rather than employ enough staff to help them, please can you ; 1-Ensure the machines actually work.
2-Ensure the few staff that are there have more than 1 braincell. 👍 #Feedback #Natwest — Steven (@Smrandall76) April 22, 2025 19 NatWest bank branch closures in May 2025 Windermere, May 1 Hollinwood, May 7 Morley, May 8 Widnes, May 8 Cannock, May 12 Eanam, May 12 Allenton, May 13 Urmston, May 13 Aintree Black Bull, May 14 Goole, May 14 Farnworth, May 15 Leyland, May 15 Trafford Park, May 20 Wilmslow, May 20 Basford, May 21 Wallasey, May 21 Louth, May 28 Long Eaton, May 29 Rawtenstall, May 29 NatWest said in January it would close down 53 branches across the year. A NatWest spokesperson told The Sun : "Our customers are using digital banking more than ever before – over 80% of our active current account holders now use our digital services and over 97% of retail accounts with us are now opened online.
Recommended reading: James May reveals favourite Grand Tour episode where he felt 'magical moment' £5000 warning issued to Nationwide, Lloyds, NatWest and Santander customers RAC reveals 'pothole plague' worse than ever as breakdowns increase by 20% “We are also significantly investing in refreshing our network. "We expect to invest in excess of £20m in our network across the UK in 2025 to improve customer service, enhance the look and feel of our branches, and reduce the environmental impact of our buildings, as well as continuing to invest in shared solutions like the Post Office and Banking Hubs. “Like any business, we strive to meet our customers’ changing needs and expectations and we’ve been responding to the industry wide shift towards digital services by investing to broaden what customers can do themselves and to offer them greater personalisation.
".
