2 weeks Ago
The inspection took place on March 17 and focused on the wellbeing of residents, staff performance, and ongoing improvements within the service. The report was published last week. Fidra House is registered to accommodate up to 60 older people, with 58 residents living there at the time of the visit.
Evaluations were made on a six-point scale, and the home was rated as 'very good' (5) in both key areas: supporting people’s wellbeing and staff team performance. Residents reported that "people experienced warmth, kindness and compassion from a staff team they knew well". The home's team promotes independence and tailors support based on each individual’s preferences.
Families praised the quality of care, with one family member stating: "Exceptional people who help and make everyone feel valued and part of a family." Another family member added: "Mum is extremely well looked after and all her needs are being met by all staff." Care plans at Fidra House were well-maintained, personalised and regularly reviewed.
Residents and their families were actively involved in creating and updating these plans. One family member said that they appreciated being "fully involved in the development of people's care and support plans". This involvement led to confidence that residents’ needs, wishes, and preferences were central to the support provided.
A significant highlight from the report was the newly purchased wheelchair accessible vehicle, which allowed residents to attend events such as weddings or enjoy day trips with family. The report noted: "People and their families spoke very highly of the vehicle and the difference it had made to their lives," describing it as enabling "meaningful contact that met their outcomes, needs and wishes". While the care was generally excellent, the inspectors identified the activity programme as an area for further development.
Although an activities team engaged with residents to shape offerings, some individuals, especially those with mobility issues, felt that there was "not enough to do within the home". The inspectors also recommended exploring how religious and spiritual needs were met. The home expressed commitment to improving in this area and building on existing efforts.
In terms of staffing, the service was praised for "robust recruitment procedures" and a comprehensive induction process. New staff had the opportunity to shadow experienced colleagues, complete required training and integrate at their own pace. A member of staff commented on having "ample opportunity to shadow experienced staff", which helped them build relationships and feel confident.
Staff had regular access to training, including dementia care, infection control and safeguarding. Employees felt supported in their roles, appreciated open communication and found management approachable. Rotas were well-managed, ensuring sufficient staff at all times.
Staff were observed to respond promptly to call bells and were available to spend meaningful time with residents..
