2 weeks Ago
Red Robin’s recent deal drop has made some customers squawking mad. On April 17, the chain’s s, which gives holders a burger served with bottomless sides during the month of May, went on sale at 9 a.m.
MT, and sold out mere moments after that, according to many folks on social media crying, well, . “I spent literally an hour refreshing for the burger pass, what incredible incompetence,” one Reddit user . “I finally get the cashstar page to load after 50 minutes of CONSTANT refreshing (after setting an alarm to be up for this), enter my address, and BOOM it’s all sold out.
I’m genuinely mad af.” This user was far from alone: TODAY.com reader emailed Christina Rexroad emailed us to share her family’s experience attempting to get a pass.
She says that she, her son and sister attempted to access the offer page but received 502, 503 and 504 error messages, which show up when a site . The reader adds that the website then blocked her access when she tried to refresh her page. People all over social media had similar experiences.
“It was literally easier to get tickets to Taylor Swift than it is to get a Red Robin burger pass 😂,” one X user. “i only woke up this early to try and score a free month burger pass at red robin only for the site to not load,” another X user, and another the deal a “scam.” “Red robin has probably never had more than 4 users on their site at the same time, then they announce their burger pass and told their 1 I.
T. guy to be ready,” another user , along with a GIF of SpongeBob SquarePants at a computer in flames. “Poor guy is like this right now.
” “What the hell is that,” one TikToker , showing the purchasing page with a subtotal of $682, the total potential card value. “Isn’t it supposed to be 20 bucks?” “I had the same thing happen to me,” another user , and they the . For its part, Red Robin apologizes for the mayhem.
“We did everything we could to anticipate interest in the Bottomless Burger Pass, including working with our web and gift card partners to prepare for the influx of traffic, but due to overwhelming excitement in the pass, our website and supporting systems crashed,” a Red Robin representative tells TODAY.com. “We’re sorry that this happened to our loyal guests.
” Although all passes have been sold, according to the chain, it notes that Red Robin Royalty members will have the chance to be one of 12 to win free burgers for a year by purchasing both a burger and a beverage while logged into their account from May 1 until May 31. Members will be automatically entered to win that and other prizes. You may be feeling a bit of déjà vu due to another chain’s dining deal debacle: In 2024, originally gave cardholders 52 “date nights” from Feb.
1, 2024 until Jan. 31, 2025 for $200. Backlash ensued when supply sold out in seconds, and customers reported server errors and other technical issues.
Applebee’s and, in 2025, of the passes to $500 in total. At the time, Applebee’s told TODAY.com there were nearly 100,000 people online trying to secure Date Night Passes and they sold out in less than one minute to guests in 41 states, though it did not share how many it had released in total.
Red Robin declined to share with TODAY.com how many passes it put up for sale, but says it’s “still gathering information” on total traffic to the site the day of the sale. Joseph Lamour is the food reporter at TODAY.
com and is based in Washington D.C..
